Hi,
Customer is having a issue with image capture. the ultimate error is 80001803 - The action failed.
I've verified that they have a preferred server set up. Any idea how to troubleshoot this? I've attached logs and screenshots.
Kind regards,
Kai
As discussed as the PXE image you are using is from the last version of LDMS this is the most likely cause of the issue. The new action handlers seem to be crashing due to the old version of the PXE boot image client.
Can you try the following to see if this resolves the issue for you, this has worked in the past for other customers who have had similar issue:
Can you make sure that the agent installed on the PXE server is the latest version , i.e.9.6.
Conflicting version have been a issue on other cases.
Then run the removal script on the machine, reboot, and deploy the PXE rep again to this machine.
This will confirm that the end client is a 'clean' installation
So in summary:
Landesk PXE removal (9.5)
Landesk server agent removal (9.5)
reboot
Landesk server agent (9.6) installed
reboot
PXE proxy (9.6) installed
Customer is having a issue with image capture. the ultimate error is 80001803 - The action failed.
I've verified that they have a preferred server set up. Any idea how to troubleshoot this? I've attached logs and screenshots.
Kind regards,
Kai
As discussed as the PXE image you are using is from the last version of LDMS this is the most likely cause of the issue. The new action handlers seem to be crashing due to the old version of the PXE boot image client.
Can you try the following to see if this resolves the issue for you, this has worked in the past for other customers who have had similar issue:
Can you make sure that the agent installed on the PXE server is the latest version , i.e.9.6.
Conflicting version have been a issue on other cases.
Then run the removal script on the machine, reboot, and deploy the PXE rep again to this machine.
This will confirm that the end client is a 'clean' installation
So in summary:
Landesk PXE removal (9.5)
Landesk server agent removal (9.5)
reboot
Landesk server agent (9.6) installed
reboot
PXE proxy (9.6) installed