Description
This issue is characterized by selecting an OSD script from within the PXE Boot Menu inside WinPE, the Boot Menu window disappearing, and then no further pop ups or display windows occurring.
There are several causes for this behavior, and therefore, several possible solutions. This troubleshooting guide is centered around the issue of the OSD script failing to be initiated on the core server, or the OSD logs indicating that the machine is "OFF".
Identifying the Issue
To determine the troubleshooting path, it must first be determined how far the process is progressing. The fastest way to accomplish this is to determine if a CustJob log is being created. Follow the steps below to determine this:
On the core server, go to the log directory. This is located at the following path <Install Drive>:\Program Files (x86)\LANDesk\ManagementSuite\logs or can also be accessed via UNC share at <coreservername>\ldlog.
Once in the log directory, it is recommended to sort by Date Modified, with most recent at the top.
The log file will be named CJ-OSD-<scriptname>-<timestamp>.log
If there is a log file, open it with a text editor, such as notepad or word.
If the log file is similar to the one listed below, and indicates that the machine is OFF, then CBA is unable to contact the specified machine or CustJob has targeted an incorrect machine record.
"Machine","CbaStatus","ExitCode","Duration","Begin","End","Command"
"(OFF) XPSP2B","OFF","N/A","0:00:00","11/6/2008 12:19:28 PM","11/6/2008 12:19:28 PM","N/A"
; "Job Complete","0 Done","0 Failed","1 Off","0 Unknown"
Causes
Client cannot contact the Agent on UDP port 38293. (Firewall, or other filtering device is blocking this port.)
Core can send UDP packages to client machine, and client machine can send UDP packages to core server too, The below screenshot is the correct screenshot, if UDP packages only can send from core to client, the client machine will be treated as off status:
Resolutions
Open UDP port 38293 between the Core Server and the client machine.