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PXE Service is giving "Subnet Error"

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Problem:

You will see an error under Self-Electing Subnet Services for the "Current State" which will show "Subnet Error"

Subnet_Error.jpg

 

To review the cause of this error you will need to go to the PXE Rep / Client that is running PXE Services and open the Registry. Navigate to the following key:

 

HKLM|SOFTWARE|Wow6432Node|LANDesk|ManagementSuite|WinClient|CSEP

 

Registry Key on Client
HKLM|SOFTWARE|Wow6432Node|LANDesk|ManagementSuite|WinClient|CSEP
PXE Service "Subnet Error" (Boot.wim)PXE Service "Subnet Error" (NBI / Netboot Image)
Crip_Reason_Boot.wim.jpgCrip_Reason_NetBoot.jpg

 

Log files to reference for Information about PXE:

Logs are located on the PXE Client - C:\ProgramData\LANDesk\Log\

PXESVC.Log

PXEMTFTP.Log

TMCSVC.Log

SelfElectController.Log

 

Sometimes its best to enable Xtrace logging to get more information from the logs - How to enable Xtrace Diagnostic Logging - https://community.ivanti.com/docs/DOC-32532

 

Resolution:

 

How to Fix issue with Boot.wim/Boot_x64.wim :

 

You will first want to make sure that the Boot.wim/Boot_x64.wim is copied to the PXE Rep in the following directory: C:\Program Files (x86)\LANDesk\PXE\System\images\Boot

PXE_Bootwim_Location_Agent.jpg

 

If the file is not located here we should review the PXE Logs to find out why the Boot.wim & Boot_x64.wim are not being copied over. You can also try to manually copy the files from the core server from \\%corename%\ldmain\landesk\vboot\

 

How to Fix issue with Netboot Image:

 

Navigate to OS Provisioning by going to Tools - Provisioning - OS Provisioning from your Console.

Click on "Preboot" drop down and select "Manage NetBoot Image Mappings"

 

Manage NetBoot Image MappingsMac NetBoot Image Mappings
Provisioning_ManageNetBoot.jpgMAC_NetBoot_Image_Mappings.jpg

 

Browse to the location of your NBI (NetBoot Image file) and select it. Click Apply


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