Reviewed 7/23/2015
Problem
You are trying to assign drivers in HII but your device make or model isn't available in the drop down menus:
Cause
Device make, model, OS and architecture, as well as hardware devices are populated in HII through inventory scans. If your device or an identical device has not ever scanned into the database, it will not show up in HII.
Solution
Install a LANDesk agent on the device in question and run an inventory scan. This will populate the device details into HII. Be sure that Data Translation Services (DTS) rules are not normalizing the make and model. For example, if the make is "Hewlett-Packard" but DTS normalizes this to "HP", it will appear as HP in HII and this will be incorrect. Disable any such DTS rules while you run the inventory scan, and then enable the rules again once the correct, exact match device is populated into HII.
You can verify the detected make, model, OS and architecture of a device by running HII in Preview mode on the device:
How to use HIICLIENT in preview mode
Here is an example from an actual HIIPreview.log file:
***************** Starting HIIClient Preview *****************
Running in WinPE
Device manufacturer discovered as: Hewlett-Packard
Device model discovered as: HP ProDesk 600 G1 SFF
Running preview for OS 6.1 Workstation X86: Windows 7 32-bit
Hardware device discovered. Device number 1:
Device name: USB Root Hub (xHCI)
Primary device ID: USB\ROOT_HUB30&VID8086&PID8C31&REV0004
Additional device ID: USB\ROOT_HUB30&VID8086&PID8C31
Additional device ID: USB\ROOT_HUB30