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Issue with devices booting into WinPE

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We have a vendor who builds our devices for us and has a Ivanti replication server in the warehouse connecting over a VPN back to our head office and core server.

Our vendor is able to build new devices with no issues at all, if they build a device that has been seen by Ivanti before it will never be offered a PXE offer.

 

We have checked our inventory for the MAC address of these devices, and they do not ever appear in the Network view.

We have also check we have selected under PXE boot options, Always PXE boot UEFI devices.

 

I believe the issue is related to Ghosting in the database, but do not know how to investigate this. My guess would be that the MAC address is stored somewhere in the Ivanti database, and cannot be viewed in the console.

 

 

We are using Ivanti Management console 2017.1

Our devices are all UEFI with secure boot with UEFI network stack enabled.

We do not experience this issue here in head office.


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