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Step by Step Example on how to troubleshoot PXE representative not working issue.

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Background:

The Example in this document is how to troubleshoot PXE representative not working issue.

 

Step by Step:

1. After deploying the agent with PXE component following this document:

How to configure Self Electing PXE services in LDMS 2016.3 or higher 

There is no Elected PXE device in the console. You can check this in Self-electing subnet services - PXE - Current State.

 

2. Go to the affected agent with PXE component. Open Services and find LANDesk(R) PXE Service and LANDesk(R) MTFTP Service are not running.

3. Go to the log folder: C:\ProgramData\LANDesk\Log, check log PXEsvc.log, Pxemtftp.log, SelfElectController.log and Tmcsvc.log.

The example here is in PXEsvc.log, boot.wim and boot_x64.wim download failed and caused this issue. Afte the download issue is resolved. PXE representative is working as expected.

Fri, 29 Dec 2017 13:46:50 ******* Entering GetWimFiles: Attempting to get latest boot images for Windows. *******
Fri, 29 Dec 2017 13:46:50 LDClient path (for lddwnld.dll) is C:\Program Files (x86)\LANDesk\LDClient\.
Fri, 29 Dec 2017 13:46:50 Downloader/Multicast using config file located here: C:\ProgramData\LANDesk\TMCDownload\downloadermulticastconf.xml
Fri, 29 Dec 2017 13:46:50 About to call DownloadFiles (2 files) with these settings:
Fri, 29 Dec 2017 13:46:50 m_allowedBandwidthWAN: 100
Fri, 29 Dec 2017 13:46:50 m_allowedBandwidthLAN: 100
Fri, 29 Dec 2017 13:46:50 m_discardPeriodSeconds: 604800
Fri, 29 Dec 2017 13:46:50 m_preserveDirectoryStructure: 0
Fri, 29 Dec 2017 13:46:50 m_bUseWanBWForPush: 0
Fri, 29 Dec 2017 13:46:50 m_bSynchronize: 0
Fri, 29 Dec 2017 13:46:50 Allowed download methods(m_downloadControl):
Fri, 29 Dec 2017 13:46:50 Peer
Fri, 29 Dec 2017 13:46:50 Source
Fri, 29 Dec 2017 13:46:50 m_preferredServerControl: AttemptPreferredServer
Fri, 29 Dec 2017 13:46:51 Download failed file not found at source(1): http://YONGCORE173CN.bjsupportdomain.com/landesk/vboot/boot.wim
Fri, 29 Dec 2017 13:46:51 Failed to download http://YONGCORE173CN.bjsupportdomain.com/landesk/vboot/boot.wim with errorCode 11
Fri, 29 Dec 2017 13:46:51 Download failed file not found at source(1): http://YONGCORE173CN.bjsupportdomain.com/landesk/vboot/boot_x64.wim
Fri, 29 Dec 2017 13:46:51 Failed to download http://YONGCORE173CN.bjsupportdomain.com/landesk/vboot/boot_x64.wim with errorCode 11
Fri, 29 Dec 2017 13:46:51 Lddwnld did not download all files successfully.

 

Reference:

How to Troubleshoot Self-Electing PXE Services

How to configure Self Electing PXE services in LDMS 2016.3 or higher

Issue with Self-Electing PXE Services in LDMS 2016.3


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