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Issue: Pop up for XPS and/or OneNote documents when adding Bare Metal Device

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Issue

When using RDP to remote to a Core Server, you may get windows coming up asking you to save XPS documents or OneNote documents on your own computer when adding a Bare Metal Device on your Core Server Management Console. The screen looks like below:

 

xps.JPG

 

OneNote.JPG

 

Cause

When adding a Bare Metal Device, it will call the process C:\Program Files (x86)\LANDESK\ManagementSuite\ldlogon\LocalPrtInfo.exe to get local printer information. In the RDP options, you may have enabled sharing the local resources. So even if you navigate to the location to manually run the file LocalPrtInfo.exe, you will get the same pop up window.

 

Resolution

Once Printers is unselected in the RDP session, the pop up windows will not be shown again.

printer.jpg.png


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